1. Introduction

Welcome to AHL Courier Pvt Ltd. We are committed to safeguarding your privacy and ensuring the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our services through Shopify. By using AHL Courier services, you agree to the practices described in this policy.

2. Information Collection

2.1 Types of Information Collected

We collect various types of personal information to provide our services effectively. This includes:

• Personal Identification Information: Names, addresses, phone numbers, and email addresses.
• Order Details: Information related to your orders, including product details and shipping addresses.
• Payment Information: Payment details necessary for transaction processing (Note: Payment processing is managed by third-party processors; we do not store sensitive payment information).
• Delivery Information: Tracking data and delivery confirmations.

2.2 Collection Methods

We gather information through:

• Shopify Integration: Information provided during the checkout process and order placement.
• Direct Interaction: Details you provide directly through email, phone calls, or other communication methods.
• Third-Party Services: Data from partners such as e-commerce brands and logistics providers to fulfil orders.
• Automated Technologies: Information collected through cookies, web beacons, and other tracking technologies.

3. Use of Information

3.1 Purposes for Using Information

We use your personal information for the following purposes:

• Order Processing: To fulfil and manage orders, generate shipping labels, and oversee deliveries.
• Customer Communication: To provide updates on order status, shipping information, and address customer inquiries.
• Service Improvement: To analyse and enhance our services based on user feedback and usage patterns.
• Legal Compliance: To meet legal obligations, resolve disputes, and enforce our terms of service.

3.2 Legal Basis for Processing

We process personal information based on:

• Contractual Necessity: For fulfilling orders and providing agreed-upon services.
• Legitimate Interests: To improve our services, manage our business operations, and ensure customer satisfaction.
• Legal Obligations: To comply with applicable laws and regulations.

4. Information Sharing and Disclosure

4.1 Third-Party Sharing

We may share your personal information with:

• Shipping and Logistics Providers: For managing and executing deliveries.
• Payment Processors: For secure financial transactions.
• Service Providers: Third-party companies assisting in operating our business and providing services.
• Legal Authorities: As required to comply with legal obligations or protect the rights and safety of our company and customers.

4.2 Data Security

We implement robust security measures to protect your personal information, including:

• Encryption: Using encryption to secure data in transit and at rest.
• Access Controls: Restricting access to personal information to authorized personnel.
• Regular Security Audits: Conducting audits to identify and address potential vulnerabilities.

5. Data Retention

5.1 Retention Period

We retain personal information for:

• Order Fulfillment: As long as necessary to complete the delivery and related services.
• Legal Compliance: For the duration required to meet legal requirements and resolve disputes.
• Business Records: For record-keeping and auditing as mandated by law.

5.2 Data Access and Deletion

You may request access to or deletion of your personal information by contacting us. We will respond to your request in accordance with applicable laws.

6. Cookies and Tracking Technologies

6.1 Use of Cookies

We use cookies and similar technologies to:

• Enhance User Experience: Remember your preferences and settings.
• Analyze Usage: Monitor and analyze usage to improve our services.

6.2 Managing Cookies

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our services.

7. User Rights

7.1 Access and Correction

You have the right to access, correct, or update your personal information. Requests can be made by contacting us.

7.2 Withdrawal of Consent

If we process data based on your consent, you can withdraw consent at any time by contacting us. This may affect our ability to provide certain services.

7.3 Objection to Processing

You may object to data processing based on legitimate interests by contacting us with details of your concerns.

7.4 Data Portability

You have the right to request a copy of your personal information in a structured, commonly used format for data portability.

7.5 Automated Decision-Making

We do not use automated decision-making or profiling that significantly affects you. If this change, we will notify you and provide information about the logic involved and the consequences.

8. International Data Transfers

8.1 Transfers of Personal Data

Your personal information may not be transferred to countries outside your jurisdiction. This transferred would not be in placed to ensure your data is protected in accordance with this policy.

8.2 Safeguards

We use standard contractual clauses, data protection agreements, or other legal mechanisms to ensure that your personal information is adequately protected during international transfers.

9. Data Protection Impact Assessments

9.1 Assessments

We conduct Data Protection Impact Assessments (DPIAs) to identify and mitigate risks associated with processing personal information. DPIAs are performed when introducing new technologies or processing activities that may impact privacy.

10. Data Breach Notification

10.1 Data Breach Procedures

In the event of a data breach, we will follow our incident response procedures to contain, assess, and remediate the breach. We will notify affected individuals and regulatory authorities as required by law.

10.2 Notification

Affected individuals will be informed of the breach, its potential impact, and the measures taken to address it.

11. Changes to the Privacy Policy

11.1 Policy Updates

We may update this Privacy Policy periodically. Updates will be posted on this page with the effective date. We encourage you to review the policy regularly to stay informed about our privacy practices.

11.2 Notification of Changes

Significant changes will be communicated to you via email or through our website to ensure you are aware of updates to our privacy practices.
12. Contact Information

For questions or concerns regarding this Privacy Policy or our data practices, please contact us at:

• Email: info@ahlogistic.pk
• Phone: +923103338511
• Address: 279, N block, Johar Town Phase 2, Lahore.